If you are on regular medication you can re-order your 28 day prescription by the following methods:

• By ordering online (see above)
• By email to: wychwood.prescriptions@nhs.net
• By calling in at the surgery (Please use the prescription request postbox on the outside wall next to the front entrance to the surgery.)
• By written request to: Wychwood Surgery, Meadow Lane, Shipton-under-Wychwood, Chipping Norton OX7 6BW.
• By telephoning 01993 831061. (Your request will be recorded; please follow the instructions carefully. Please speak clearly, leave your name (or the name of the person for whom the medication is required), date of birth, address and contact telephone number in case of a query. Give clear details of the medication you are requesting and spell the name if necessary. We recommend that you use the list supplied with your prescriptions as this gives the correct name for each medication.)

Requests will be regularly downloaded and you will be contacted if there are any queries. Please give three working days' (this does not include Saturday or Sunday & Bank holidays when the surgery is closed) notice for your prescription to be prepared. Requests ordered after 13:00 on Friday may not be ready until the following Tuesday after 17:00. Prescriptions may be collected from the pharmacy located within the surgery between 09:00 and 13:00 & 14:00 and 18:00. For those who unable to get to the Pharmacy we may be able to arrange for you medication to be taken to Ascott Village shop or Leafield Village shop please ask when making your repeat request.

If you have run out of your medication or need to discuss your medication urgently please telephone the pharmacy [01993 833243] and ask to speak to the dispenser and they will try to help you or discuss with the duty doctor if relevant.

We are asking you to allow a minimum of 3 working days [not including Saturday or Sunday or Bank holidays) before you collect your medication. This is to allow for the surgery to process your request and then the pharmacy to dispense your medication. Due to the change from a GP Surgery Dispensary to a Community Pharmacy there are some changes in the way your repeat prescription requests are handled and this means that whilst we have always asked for you to allow 2 working days to process your request it was often ready in less than that time. Under the new arrangements your request has to be processed by the surgery and signed by the GP before it goes to the Pharmacy for processing and therefore we have to request that you do allow 2 full working days before you come to collect your medication.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Our Clinical Pharmacists and Pharmacy Technicians also will carry out medication reviews over the telephone.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to the dispensing of further prescriptions.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.