During the Coronavirus Pandemic our usual appointments system is suspended.
All telephone calls requesting to see a doctor will be triaged by a doctor first, who will then decide whether you need to attend the surgery or your problems can be dealt with in some other way that does not necessitate visiting the surgery.
Please note that when you telephone the surgery you will be asked the nature of your call so that the reception team can ensure that the most appropriate team are asked to deal with your query and also so that the doctors can prioritise the urgency of your call. Our aim is to provide the best possible service for our patients during this difficult time and it helps if we have the relevant information about the patient.
Please ensure we have your most up to date contact details including home address, mobile telephone and email address where appropriate.
The nursing team are still seeing patients for dressings, blood tests, cervical screening, ear syringing, health checks and ECGs. Patients are being contacted about routine chronic disease monitoring such as diabetes, asthma and COPD monitoring where visits to the surgery are not required. However, if you receive an invitation asking you to attend the surgery for an appointment please attend as you need to see the clinician in a face to face setting.
We will notify you of any changes to our appointments system over the coming months.
Please telephone 01993 831061 or call at the reception desk between 08:30 and 18:00 on weekdays only. Where possible, please try to see the same doctor for follow-up appointments in any particular episode of illness. When your usual doctor is not available you may be seen by one of the other doctors working in the practice or by a locum.
We are pleased to announce that appointments with a GP in the afternoon session are now bookable online please contact the reception team for full details of how to register for this service.
Click on the link below for our surgery and clinic times:
Monday - Friday are Walk-in surgeries. The surgeries start at 08:45 and patients must have arrived and booked in with reception by 10:30 in order to be seen that morning
Please note that these are pre-bookable appointments only, please contact reception to book or go online through this website. The online appointment booking service is secure and you are required to register for this service.
We hold an emergency Saturday morning surgery 09:00 – 10:30, you must arrive and book in with the receptionist before 10:30. It is also possible to pre-book an appointment for Saturday morning, please see below.
Routine consultations for patients, who are unable to attend the surgery during the advertised weekday hours, can also be arranged for a Saturday morning. Please contact reception to book. These appointments must be booked during the previous week. It should be noted that it will not be possible to take blood samples or carry out diagnostic tests which are normally carried out by the practice nurse during these appointments, as there will not be a nurse on duty.
Telephone & Email Advice
The doctors will be pleased to talk to you on the telephone if you have a problem. The receptionists have been asked not to interrupt consultations except in an emergency. Usually the doctors will be available to take telephone calls after morning surgery and you can book a telephone appointment for the doctor to contact you during afternoon session, but we are unable to guarantee a specific time for the call due to the nature of the doctor's commitments. You can also contact the doctors by email on the addresses located under their names on the staff page.
Please do not email the doctors with prescription requests or asking for Fitness to Work notes, these should be requested through the Prescription request service or the Reception team. The doctors will respond as soon as it is practicable to do so.
Please note the email service should not be used for urgent clinical contact with the practice. If your contact is of an urgent nature please contact the practice by telephone on 01993 831061 or if during Out of Hours please contact 111.
The practice nurses work in the treatment room and are available for consultation without prior booking Monday to Friday 08:30 - 10:30 and 16:00 - 17:50. The Practice nurses also offer pre-bookable appointments please contact reception on 01993 831061 for further details or to book an appointment. PLEASE NOTE with effect from 15th April 2019 the Practice Nurses will have a pre-bookable appointment most mornings at 8.15am Monday to Friday and the last booking in time for evening surgery will be 17.50pm.
Mental Health Support Nurses
The practice has two fully qualified and experienced Mental Health Support Nurses. Further details of the services they can provide and contact details of other Mental Health Service support providers are to be found Under clinics and services. The MH nurses are usually in the practice on most Tuesdays and Thursdays.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do require a home visit, you can help us by calling reception between 08:30 - 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if he/she thinks that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
It may be that the doctor might decide to ask a member of the Early Visiting Service team to visit you and this will enable a decision on your further care to be made sooner than a home visit from your GP, should you require antibiotics or hospital admission.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Hours at PML’s Neighbourhood Access Hubs
Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire.
The aims of the service remain the same; patients requesting a pre-bookable GP appointment at their own practice, may be offered an appointment at a nearby location, with a local GP or nurse who has access to their medical records.
This provides more appointments for patients during the day, the evenings and at weekends, while relieving GP practices of some of the pressure of providing treatment for minor illnesses.
What does this mean for you?
- No change in the booking process for appointments.
- You may be offered an appointment during normal or extended hours at a Hub location.
In North Oxfordshire, hub sessions are held at Banbury Health Centre or other local GP practices. Appointments can be booked through your usual GP Practice reception.
Banbury Health Centre hub appointments are available at various times between the hours of 8.00am and 8.00pm Monday to Friday, and on Saturday and Sunday mornings.
Pre-bookable appointments may be available at other North Oxfordshire GP practices Monday – Friday, between 6.30pm and 8.00pm.
Your usual GP practice can provide up-to-date information on appointment times and locations of Hubs.
Making more time available at the Surgery means that we will be able to put more focus into preventive care, offering longer appointments and concentrated treatment for patients with long-term conditions and complex needs.