Appointments

Appointments System

Please telephone 01993 831061 or call at the reception desk between 08:30 and 18:00 on weekdays only. Where possible, please try to see the same doctor for follow-up appointments in any particular episode of illness. When your usual doctor is not available you may be seen by one of the other doctors working in the practice or by a locum.

We are pleased to announce that appointments with a GP in the afternoon session are now bookable online please contact the reception team for full details of how to register for this service.

Click on the link below for our surgery and clinic times:

Surgery & Clinic Times.pdf

Morning Surgeries

Monday - Friday are Walk-in surgeries. The surgeries start at 08:45 and patients must have arrived and booked in with reception by 10:30 in order to be seen that morning

Afternoon Surgeries

Please note that these are pre-bookable appointments only, please contact reception to book or go online through this website.  The online appointment booking service is secure and you are required to register for this service.

Saturday Mornings

We hold an emergency Saturday morning surgery 09:00 – 10:30, you must arrive and book in with the receptionist before 10:30. It is also possible to pre-book an appointment for Saturday morning, please see below.

Routine consultations for patients, who are unable to attend the surgery during the advertised weekday hours, can also be arranged for a Saturday morning. Please contact reception to book. These appointments must be booked during the previous week. It should be noted that it will not be possible to take blood samples or carry out diagnostic tests which are normally carried out by the practice nurse during these appointments, as there will not be a nurse on duty.

Telephone & Email Advice

The doctors will be pleased to talk to you on the telephone if you have a problem. The receptionists have been asked not to interrupt consultations except in an emergency. Usually the doctors will be available to take telephone calls after morning surgery and you can book a telephone appointment for the doctor to contact you during afternoon session, but we are unable to guarantee a specific time for the call due to the nature of the doctor's commitments. You can also contact the doctors by email on the addresses located under their names on the staff page.

Please do not email the doctors with prescription requests or asking for Fitness to Work notes, these should be requested through the Prescription request service or the Reception team. The doctors will respond as soon as it is practicable to do so.  

Please note the email service should not be used for urgent clinical contact with the practice.  If your contact is of an urgent nature please contact the practice by telephone on 01993 831061 or if during Out of Hours please contact 111.

Practice Nurses

The practice nurses work in the treatment room and are available for consultation without prior booking Monday to Friday 08:30 - 10:30 and 16:00 - 17:50. The Practice nurses also offer pre-bookable appointments please contact reception on 01993 831061 for further details or to book an appointment. PLEASE NOTE with effect from 15th April 2019 the Practice Nurses will have a pre-bookable appointment most mornings at 8.15am Monday to Friday and the last booking in time for evening surgery will be 17.50pm.

Mental Health Support Nurses

The practice has two fully qualified and experienced Mental Health Support Nurses.  Further details of the services they can provide and contact details of other Mental Health Service support providers are to be found Under clinics and services.  The MH nurses are usually in the practice on most Tuesdays and Thursdays.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do require a home visit, you can help us by calling reception between 08:30 - 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if he/she thinks that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

It may be that the doctor might decide to ask a member of the Early Visiting Service team to visit you and this will enable a decision on your further care to be made sooner than a home visit from your GP, should you require antibiotics or hospital admission.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Hours at PML’s Neighbourhood Access Hubs

Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF).  This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire.

The aims of the service remain the same; patients requesting a pre-bookable GP appointment at their own practice, may be offered an appointment at a nearby location, with a local GP or nurse who has access to their medical records.

This provides more appointments for patients during the day, the evenings and at weekends, while relieving GP practices of some of the pressure of providing treatment for minor illnesses.

What does this mean for you?

  • No change in the booking process for appointments.
  • You may be offered an appointment during normal or extended hours at a Hub location.

In North Oxfordshire, hub sessions are held at Banbury Health Centre or other local GP practices.  Appointments can be booked through your usual GP Practice reception.

Banbury Health Centre hub appointments are available at various times between the hours of 8.00am and 8.00pm Monday to Friday, and on Saturday and Sunday mornings.

Pre-bookable appointments may be available at other North Oxfordshire GP practices Monday – Friday, between 6.30pm and 8.00pm.

Your usual GP practice can provide up-to-date information on appointment times and locations of Hubs.

Making more time available at the Surgery means that we will be able to put more focus into preventive care, offering longer appointments and concentrated treatment for patients with long-term conditions and complex needs.

Find out more about the Neighbourhood Access Hubs herehttps://www.principal-medical.co.uk/pml-services/

Opening Times

Please select a site

Teaching and Training

Wychwood Surgery is an approved training practice which means we have met the required standards to provide training for future GPs and medical students.

We hope to have GP Specialty Training Year 3 [ST3] doctors who are fully qualified doctors and in their final year of GP training and usually spend a year in the practice. We may also have ST Year 1 and ST Year 2 doctors with the practice; these doctors will normally be with the practice for six months. On occasion we may also have Foundation Year doctors who are also qualified doctors but are more recently qualified. They will normally spend 4 months with this practice.

We have attached medical students from time to time from the University of Oxford. You may be asked to see some of them on occasions to discuss your condition or they may sit in on your consultation with your doctor. If you feel uncomfortable about this please inform the receptionist who can arrange for you to be seen alone by the doctor of your choice. We also have Degree in Adult Nursing and Health Visitor students from time to time if you do not wish to have these students sit in on your consultation with the community nurse or health visitor please let them or a receptionist know in advance and arrangements can be made for you to see the community nurse or health visitor alone.

Video Consultations

Part of the training process involves video consultations so that doctors can assess their performance in consultation. You may be asked if it is acceptable to you for your consultation to be videotaped. If you agree you will be asked to sign a consent form at the beginning and end of the consultation. If you are not happy about the video recording, you can ask for the camera to be switched off at any time. Physical examinations will be performed off camera, although the sound recording will remain on. The videos are used for training purposes only.

As patients you will be offered appointments with doctors training in general practice which most people find a positive experience. The doctors are under supervision of the trainers. As a training practice, we are assessed every 3 years to ensure a high quality of service provision and a suitable learning environment.

Joint Consultations

From time to time one of the training GPs may sit in with one of the doctors in training and we hope that you are happy to accept appointments of this nature.  You will be notified and offered the choice to agree or decline at the time of booking your appointment with the Reception team