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Practice Management

Mrs Vanessa Newman

Practice and Business Manager

Email: vanessa.newman@nhs.net

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Mrs Esther Parsons

Reception Supervisor

Mrs Kerry Jones
Mrs Claire Ferris
Mrs Shona Hunter
Mrs Rachel Hartley

Email: wychwood.reception@nhs.net

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Mrs Jenny Wallington

Email: jenny.wallington@nhs.net

Is responsible for GP referrals for further care and GP correspondence. Assists the Practice Manager with IT and Audit.

 
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